What is your check-in time?
Our standard check-in time is 3pm – 11pm. However, we are always willing to help where we can. If you would like an earlier check-in time please just let us know in advance and we will do what we can, based on availability.
What is your check-out time?
We ask you to check-out before 11am. If you need a later check-out this can be arranged based on availability, just drop us a line and we will do everything we can.
Can you hold our bags?
This is one of the most asked questions! The answer is a happy YES. If you get her early we will of course do our best to get you in as quickly as possible. If you wish to head out and check out the town we can hold your bags. Same if you are leaving on a later flight. Just let js know and we will do what we can to help.
What are your beds like?
We aim to have the most comfortable, soft beds in the Azores!
Are you a sustainable property / eco-lodge?
Yes is the short answer. While the house was built around 1885 it does not mean that we cannot do our bit to help the environment. We aim to be one of the leading properties in the Azores when it comes to sustainable tourism and you can read more about our work, progress and ideas here.
What is your cancelation policy?
Our cancelation policy is as per the guidelines of Tripadvisor or AirBnB for example. We have a strict non-cancelation policy and for unforeseen circumstances, you need to contact the site you booked the accommodation through for a full refund. We will not do this outside of the booking engine.
Are children allowed at Solar Branco?
Yes, of course. If your children are under 16 we ask you hire the entire house (we have a special rate for this.) If everyone is over the age of 16 years (please note no under-18s are allowed in the gin library.) We regret that we cannot host babies or toddlers at this point as the house has stairs etc.
Is your property pet-friendly?
Yes! We have 5 rescue dogs who live with us on the property (who you are welcome to meet of course.) Pets are allowed in the rooms, we ask that you let us know in advance and that you keep them under control at all times (ie on a leash) for the sake of the other guests.
Can I cook in the kitchen and bring food home?
Of course. You are welcome to use the kitchen and facilities within it as you wish (we just politely ask you to clean up afterward.) We have a fridge in the kitchen which you are also welcome to use as you wish.
Can you cater to vegetarian, vegan and gluten-free visitors?
We offer a fresh breakfast which has cold meats, seasonal fruits, and breads. If you have specific requirements you are welcome to bring your own food and use our kitchen as you wish. If you have a nut allergy, for example, we can also help provide boxes to store foods, please just let us know. For the Friday night BBQ, we ask you to bring your own food if you have specific requirements.
What is your smoking policy?
For the convenience and comfort of all our guests, we do not allow smoking or vaping on the property (including the gardens.)
Do you allow parties?
Only if we are invited 😀 More seriously, we want you to have a good time but we ask you to respect the other guests on the property, so if you want to stay up late we ask you take notice of the other people.